Contact
You can get information about your orders under "My Account" in the "Order Overview/Returns" section.
You will always find "My Account" in the top right corner of our website.
Customer service
You can contact us from Monday to Friday from 8:30am to 7pm (CET).
| Telephone: |
+49 (0)30 726 201 - 448 (international calling rates to Germany apply) |
| E-mail: | service@myToys.com |
| Fax: | +49 (0)30 726 201 - 444 |
Returns address
Please use the following address when sending returns:
Returns Department, myToys.de GmbH
Hafenstr. 13 Tor 7
63450 Hanau
Germany
In the case of deliveries which were not made using the DHL mail-order service, please contact us so that we can arrange for your goods to be collected.
Bank details
Our bank details for German customers:
Commerzbank ITGK
Bank sort code: 100 892 60
Account No.: is your customer number (the first 10 digits)
Our bank details for International customers:
IBAN: DE 85120800004039813501
SWIFT: DRESDEFF120
Commerzbank ITGK
Supplier identification:
myToys.de GmbH
Bergmannstraße 72
10961 Berlin
Germany
E-mail: service@mytoys.com
represented by:
Dr. Oliver Lederle (CEO)
Virpy Richter
Alexander Lederle
District Court Berlin Charlottenburg HRB 77235
VAT identification number: DE 812 782 776
