Our return guarantee
Do you not like the products you have ordered or are they defective? Then you have the option of cancelling your order within a period of 14 days after receiving the goods.
You can cancel your contract without providing a reason. To do so you can use the following sample cancellation form or you can relay your cancellation in writing using the mediums of a letter, email, fax or you can cancel by telephone. To adhere to the deadline, it is sufficient for us when you inform us before the expiration of the 14 day cancellation period.
Cancellation is excluded for software, audio or video recordings which you have unsealed from the packaging. The statutory right of warranty shall apply for defective goods. For details about this, please consult our T&Cs.
Return
We pay the costs of returning your goods. We also accept the risk of the goods being damaged during their return transportation.
If you want to exchange your goods, we will send you the articles you want as quickly as possible.
If you have asked for a refund and the goods have already been paid for, we will always refund the credit for articles that were paid for by credit card to your credit card account. Credit for items which have been paid for via PayPal, will be refunded to your PayPal account.
After receipt of your returned goods, you will receive a return confirmation by e-mail quoting the articles that we have credited to your customer account.
How does the return process work?
Returns from the United States:
We request that our international customers post their returns to our return address in Germany using the national post. Please do not use a courier service (e.g. UPS or FedEx), or we will be unable to refund the cost of your return in this case. Once you have posted your returns to us, please send us a copy of the postage receipt via fax (+49-30726 201444) or email (service@mytoys.com) along with your international bank details, and we will reimburse you for this cost as soon as possible. Please do not forget to enclose the returns voucher in the shipment.
Our returns address is:
myToys Gruppe
Retourenstelle
Otto-Hahn-Str. 15
64579 Gernsheim
Germany